MotoCaddy M1 Electric Golf Trolley 2020 - Lithium Battery

Warranty Information

The trolley and charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered. Motocaddy batteries are covered by a separate warranty and can be registered online using our Warranty Registration form.

The standard Motocaddy warranty only covers purchases made in the UK and Republic of Ireland and use of the trolley, battery and charger in the UK and the Republic of Ireland. If you encounter a problem with your trolley, battery or charger within the warranty period, please contact the place of purchase or call us direct on +44 (0)1279 712370 to allow us to rectify the problem as soon as possible. In the unlikely event you need to make a claim you must provide your proof of purchase so please ensure this is retained.

If we diagnose that you require a spare part, we will send it to you by first class post with easy to follow fitting instructions. Failing which we will collect, repair (if possible) and return the faulty product (or its replacement) at our cost (in the case of a faulty trolley, this must be in its original packaging). If the fault is not covered by these warranty conditions, you will be liable for the courier and admin charges plus the costs of parts and labour. A repair will normally be carried out but in the unlikely event that the trolley, battery or charger cannot be fixed, a replacement will be given. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.

The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. These warranties are non-transferrable.

Motocaddy NCM Lithium Warranty

The Motocaddy Lithium battery and charger are both covered by a full 24-month warranty from the date of purchase. In addition to the standard 24-month warranty, Motocaddy now offer a 5-year warranty (additional 3-years) on the battery (this excludes the charger). Both the standard and 5-year warranties only cover purchases made in the UK and Republic of Ireland, for use in the UK and Republic of Ireland.

In order to qualify for the 5-year warranty (additional 3-years) the battery must be registered online using the relevant Warranty Registration form within 45 days of purchase.

The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered. Motocaddy warrant that all NCM Lithium batteries will retain 65% of the original rated capacity (Wh).

Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request a proof of purchase. We also reserve the right depending on location to charge for shipping on any new replacement battery and this will be at our discretion at the time of replacement.

Motocaddy Lithium Batteries are subject to the standard Motocaddy warranty terms & conditions.

Battery Charging Advice

The battery should always be charged after every use no matter how many holes have been completed. Motocaddy advises that the battery is disconnected once it is fully charged as it is not necessary to keep the battery plugged in. This does not need to be done immediately so do not worry if you are not able to disconnect the battery as soon as it finishes, just as soon as you notice that it is fully charged. Do not use timer switches with your charger as they may turn the charger off before the battery is fully charged. If you have not used your battery for a month or more then we would advise giving it a top up before next use to ensure it has a full charge. Batteries should not be charged on a carpeted surface, lithium batteries can remain in the battery tray of the trolley whilst charging.

Please see Motocaddy website for full charging advice